Terms & Conditions

TERMS & CONDITIONS

LAST UPDATED: 31/07/2025

Welcome to Kenshatori® Limited (also referred to throughout as “we, “our”, “us”, “The Company”). These Terms and
Conditions (“Terms”) govern our customers’ (also referred to throughout as “your”) use of our website located at
www.kenshatori.co.uk, our social media channels, and any related products and services (collectively known as the
“Service”). By accessing or using the Service you agree to be bound by these Terms. Please read these Terms &
Conditions before you start to use the Service. You may print a copy of our Terms & Conditions for future reference.

If you do not agree with any part of these Terms you must not use the Service. Use of the Service assumes full
acceptance of these Terms. If you have any questions about these Terms please contact overland@kenshatori.co.uk

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DISCLAIMER & CONTENT ACCURACY

Great care has been taken to ensure the information given on our website and social media channels is correct at
the time of publication and is updated as and when necessary, in particular our pricing structure and the fair and
accurate descriptions of our products. Please note that any weights, dimensions and capacities of all goods are
approximate only. Sizes, weights and colour may vary within a reasonable tolerance from those shown on our
website. Please contact us should you have any concerns.

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied.

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USE OF THE SERVICE

You must be at least 18 years old or the age of majority to use the Service. You agree to use the Service only for
lawful purposes and in accordance with these Terms.

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PURCHASING FROM THE SERVICE

A binding contract between you and Kenshatori® Limited will be formed upon confirmation of your order and
payment will be due immediately. Order confirmations will be sent via email to the given email address. We do not
accept any responsibility for any incorrectly submitted email addresses. It is your responsibility to ensure/verify that
your email address is in proper working order and assume the risk for any failures.

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PRICING

Prices shown are assumed correct at the time of publication. If a pricing error has occurred that has affected a live
order we will notify you as soon as possible and give you the opportunity to cancel or proceed with the order. If you
do not respond within ten working days (Monday – Friday), your order will be cancelled and you will not be charged.

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CUSTOMER ACCOUNTS

To access certain features on our website you may need to register for an account. You agree to provide accurate,
current, and complete information and to keep your login credentials secure. You are responsible for all activity that
occurs in your account.

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INTELLECTUAL PROPERTY

All content, features and functionality on the Service – including text, graphics, logos, images, and software – are
owned by Kenshatori® Limited and or by its licensors and are protected by copyright, trademark, and other
intellectual property laws globally.
You must not copy any or download any material from our site for any use other than for your own personal use.
You must not modify any downloaded material from our site in any way.
You must not use any illustrations, photos, videos, audio separately from any Kenshatori® Limited accompanying
text.
You must not use any material/content from our site for commercial use. Should you do so you are in breach of
these terms and your right to use our site will be terminated, and all intellectual material/content – downloaded or
printed – must be returned or destroyed.

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USER CONTENT

If you submit or upload any content to our Service you automatically grant us a non-exclusive, worldwide, royalty-
free licence to use, reproduce, and distribute it for the purpose of operating and improving the Service. You must
own or have the right to use any content you submit.

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PROHIBITED ACTIVITIES

You agree not to:

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• Violate any applicable law or regulation

• Infringe on the rights of others

• Distribute viruses, malware, or other harmful software

• Attempt to gain unauthorised access to our system

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THIRD PARTY LINKS

Our Service may include/contain links to third-party websites or services. We are not responsible for the content or
practices of any third-party sites. It is your responsibility to read their terms and conditions before you proceed to
use their site.

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LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kenshatori® Limited shall not be liable for any indirect, incidental, special,
consequential, punitive damages, including loss of profits, data, or goodwill.

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INDEMNIFICATION

You agree to indemnify, and hold harmless, Kenshatori® Limited and its affiliates, employees, and partners from any
claims, damages, or expenses arising from your use of the Service or violation of these Terms.

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TERMINATION

We reserve the right to suspend or terminate your access to the Service at our sole discretion, without notice, for
conduct that violates these Terms or is otherwise harmful to us or other users.

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GOVERNING/APPLICABLE LAW

These Terms are governed by and construed in accordance with the laws of England and Wales without regard to its
conflicts of laws principles.

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CHANGE TO TERMS

We may update these Terms from time to time. Changes will be effective from when posted on this page/site with
the “Last Updated” date revised accordingly. Your continued use of the Service after changes are posted constitutes
your acceptance of the revised Terms.

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DELIVERY POLICY

All delivery charges will be applied at the checkout stage. All goods will be delivered to the specified delivery address
given. Please ensure your delivery address includes a postcode and is correct. You must be present to take receipt of
the goods and signing for them will be a pre-requisite of your eligibility for a refund or replacement in the unlikely
event that your goods are damaged in transit. (see Damaged Goods section below.) We do our best to deliver your
order within the specified time given, but these are not guaranteed. If your delivery is delayed for any reason we or
the carrier will inform you.

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RETURNS POLICY

NOTE 1: Special order items that are made to order, or products that have been specifically imported at the purchaser’s request, are not eligible for return or refund UNLESS they are damaged upon receipt (see Damaged Goods section below).

NOTE 2: Any return costs are the responsibility of the purchaser.
14-Day Money Back Guarantee

All of our products come with a 14-day money back guarantee as long as one of the following apply:

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• You cancel your order before it is shipped (with the above exceptions in Note 1) OR

• You have received your order AND

• you inform us of your intention to return the goods within 14 days of receipt of the goods.

• you return the goods – at your own cost – to our warehouse address.

• you return the goods unopened and undamaged in their original undamaged packaging.

• you have not damaged any original packaging.

 

Notes:

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• Refunds will be issued within 14 days for goods returned in perfect order

• We reserve the right to make deductions from your refund to cover any expense we may have occurred

        during the transaction. This could be as a result of any of the following:

• The goods are returned by the carrier because no one was available to accept the order

• The goods are returned by the carrier because the delivery was refused by the recipient

 

DAMAGED GOODS

When your goods leave our warehouse facility they will be documented as being in perfect order and we and the
carrier will sign to this fact, and the carrier must show you this document upon delivery. In the unlikely event your
goods are received damaged from transit, you must sign for them as DAMAGED and report this to the carrier upon
receipt. Alternatively, should the carrier not be willing to wait for you to check the condition of the goods, you must
let us know within 1 hour of receipt that they are damaged in order to be eligible for a replacement or refund.

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RIGHTS OF CANCELLATION

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013, you have a 14-
day cooling-off period to cancel an order, even if the goods aren't faulty. This is part of the Consumer Contracts Regulations, which also stipulate that the cancellation period starts when the order is placed and ends 14 days after the goods are delivered – with the exception of any and all made to order or products that have been specifically imported at the purchasers request, which are not eligible for cancellation once in process.

No reason needed: You don't need to provide a reason for cancelling during the cooling-off period, but we may
ask you for what reason you are returning the goods You remain responsible for the return shipping costs.

Notes:

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• You must inform us of your wish to cancel an order by emailing us at overland@kenshatori.co.uk

• All made to order items, or products that have been specifically imported at the purchaser’s request, are not

        eligible for cancellation once in process.

• If you have received your goods before you have cancelled, you must send the goods back undamaged to

        our warehouse address

• If you cancel any order during transit, do not unpack the goods on receipt. The goods must then be shipped

        back to in their original packaging to us at your expense.

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CANCELLATION BY US

We reserve the right not to process your order if any of the following applies:

 

• If the information given at time of order is inadequate.

• When payments are consistently refused.

• If we have insufficient stock or that item is no longer available.

• There is evidence of foul play that could harm the Service and its reputation.

• If we suspect that any Kenshatori® Limited made to order products are suspected of being copied.

 

Should we for any of the above reasons, or any other, not process your order, we will notify you by email. And if
appropriate we will issue you a full refund within 14 days.